Campervan Rental FAQ: General Questions
If your question(s) is not answered on any of our FAQ pages feel free to contact us at (208) 712-8100 or via email at
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Q: How Do I Make A Reservation For A Campervan?
A: How To Reserve Your Campervan has complete information on how to book your prefered dates. If you still have any questions you can fill out our Rental Inquiries contact form. You can also call us at (208) 712-8100 or email us at
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Q: When will the Austin location be open?
A: We open on April 6, 2013. You can also call us at (208) 712-8100 or email us at
for more information.
Q: What is a campervan?
A: Our campervans begins life as a standard Dodge Sprinter van or Ford Transit minivan before an elaborate conversion process converts them to a full fledged campervan suitable for sleeping, cooking and even showering, depending on the model. Campervans provide the most convenient means of any style of camping. With no tents to set up, comfortable sleeping quarters, yet easy to drive, campervans are the perfect compromise between roughing it in sleeping bags and tents and the clunky overkill of an RV.
Q: Can I take my campervan anywhere in the western U.S.?
A: Yes! In fact, we've even put together some suggested tours to give you some ideas for planning your own trip. You can also visit Canada. Travel to Mexico is strictly prohibited.
Q: How many people can a campervan sleep?
A: Anywhere from 1 - 5 people depending on the model you choose and the ratio of kids to adults. See our Campervan Comparison Page for more information.
Q: Do you also rent accessories to go along with your campervans?
A: Yes, we offer an assortment of travel accessories and recreational gear to make your trip even more enjoyable. Depending on the model campervan you choose certain accessories may be included or optional. See our Accessories Page for more information.
Q: Are your campervans 4-wheel drive?
A: No, these are 2-wheel drive vehicles meant for maintained roads.
Q: What are the advantages to renting a campervan vs. an RV?
A: Campervans are less
expensive to rent, get much better gas mileage, are much easier to drive and will fit in just
about any campsite. Campervans can access places RV's just can't go.
Q: What are the advantages to renting a campervan vs. a car rental?
A: You'll save big by having the option to camp vs. spending the night in motels/hotels. As we're sure you're aware, accomodations in and around popular vacation destinations can be quite expensive. Not to mention the fact you'll be in the great outdoors instead of a stuffy motel room.
We have gear available for rent that you would have to buy as rental car companies do not rent these types of items. Also if you get tired, you can hop in the back and take a nap.
Q: Is there a cleaning deposit and/or a cleaning fee?
A: Yes, there are both. The cleaning deposit is a mandatory deposit that will be a hold on your credit card. To get your deposit back, you need to A) return to the CVNA location, allotting the specified cleaning time required, and clean the campervan to CVNA's specifications, or B) select the pre-paid cleaning fee that is specific for each unit, and have CVNA clean the campervan for you. If you do not check the pre-paid option or not return in time to clean to our specifications, or return the unit excessively dirty, you could lose part or all of your deposit.
The pre-paid cleaning option allows you to return the vehicle, not excessively dirty, and will put the burden of cleaning your campervan on CVNA. Each campervan has its own respective fee for cleaning which is viewable on our website.
Q: Am I allowed to smoke in my campervan?
A: No, never. Smoking in your van will result in forfeiture of your cleaning deposit and incur odor removal charges.
Q: How far in advance should I make reservations?
A: As soon as you can. We also suggest booking your flights around your campervan rentals.
Q: What are the pick up and drop off times for rented campervans?
A: Pick Ups: Rented campervans can be picked up between 2:00PM and sunset.
Drop Offs: Rented campervans need to be dropped off between 8:00 AM and 10:30 AM unless prior arrangements have been made.
In all cases, whether picking up or dropping off campervans, we will be as flexible as possible with these times, schedule permitting. Just be sure to contact us ahead of time if the above times cannot be met.
Q: What is your cancellation policy?
A: There is an $85.00 cancellation fee on any cancellation. On cancellations within 30 days of your pick up date, you will not be refunded your deposit unless we are able to fill the dates you had reserved, in which case we will refund you as much as possible.
For full details, please call 208-712-8100 for the most up to date cancellation information.
Q: What is your privacy policy?
A: Your privacy is very important to us. We will never sell, rent, trade or give away your private information to any 3rd party for any reason whatsoever. Any information you share with us will be used for the sole purpose of conducting business with Campervan North America LLC.